Need a New Computer?
Review the Guidelines for purchasing IT assets using University funds.
- View a summary of the request and deployment process.
- Learn how to request a replacement, once the device has reached four years of age.
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Contact Us
Office of Information Technology
4400 Massachusetts Avenue NW
Washington, DC 20016-8019
United States
Information about AU-Owned Computers & Devices
Report a Hardware Issue
OIT provides full hardware support and repair services for AU-owned computers, on an appointment basis between 8 AM to 6 PM, weekdays.
Standard Configurations
OIT strives to adhere to standard workstation configurations in order to bring financial efficiencies and improve service for our customers.
- These workstation standards have been selected to maximum flexibility, performance, support, and cost.
Information about Personally-Owned Computers & Devices
OIT Walk-In Service
Visit the Technology Support Desk on the main level of the University Library to receive help configuring your IT devices, available from 10 AM - 6 PM weekdays.
New Computer Recommendations
Check out our recommendations, before buying a new computer, as there are a few tips that can significantly improve its performance.
Also, learn about discounts available to you.
Local Repair Facilities
View a listing of several local hardware repair facilities, since OIT staff are not permitted to repair personally-owned devices.